General Invigorated Water FAQs

Will Invigorated Water filters function with water sources other than tap, such as streams, rainwater, or well water?

Tap, well, bottled, distilled, and RO waters can all be used in all of our units. Our filters are not for use with water from the wild (lake, stream, pond, river water) as these require additional safety measures like boiling or water purification tablets to be considered safe for drinking.

Are Invigorated Water filters gluten-free?

While we do not use gluten in our products, we cannot guarantee that other items produced in the manufacturing plant do not contain gluten, so there is a possibility of cross-contamination. The manufacturing location produces products for other companies, and we do not know all of the ingredients these companies use. Anyone with severe gluten sensitivity/allergy should use caution.

Can water filtered using Invigorated Water products be given to a baby?

We recommend consulting your healthcare provider for advice since babies have specific nutritional requirements.

Does coffee affect the pH or benefits of alkaline water?

The pH of coffee naturally tends to be lower due to its acidic compounds, which can cause the overall pH to drop when combined with any water, even alkaline or pH-enhanced water. However, the benefits of using high-quality water in coffee are not solely about pH balance; it also improves the taste and purity of your coffee by reducing impurities. So, while the pH may decrease, the water quality you're using still positively impacts the taste and overall experience of your coffee.

I have concerns about the TDS reading I'm getting with my Invigorated Water filter installed. What can I do?

For clarification, TDS (Total Dissolved Solids) measures the concentration of dissolved substances in the water, and while some competitors may use TDS as an indicator, this isn’t effective for testing alkaline water. Our PH001 filter works by adding essential minerals to the water to raise its alkalinity, which may actually cause the TDS to increase slightly—this is normal and shows that minerals are being added to improve water quality. It's important to note that activated carbon filters, like our PH001, are not designed to affect Total Dissolved Solids (TDS). This is because carbon filters function through ion exchange, which isn't accurately reflected in TDS readings. To confirm the filter's performance, we recommend using a water test kit.

If you need further assistance, please contact our customer support team at [e-mail] and we'll be happy to help.

Are Invigorated Water filters NSF tested?

Currently, the PH001 Ultra filter is our only NSF certified filter.

What is Invigorated Water's customer service phone number?

You can reach us at [phone]

Hours of operation:

• Monday - Friday: 9am - 8pm EST
• Saturday - Sunday: 9am - 6pm EST
• (excluding public holidays)

What pitcher do I need to remineralize reverse osmosis water?

All Invigorated Water filters add mineral content to increase pH. All filters will remineralize your water, so you can pick the unit you prefer!

Do Invigorated Water dispensers include a filter?

Yes, our pH Recharge Glass, pH Recharge 3F and pH Recharge Slim dispensers come with a filter.

Are there any stores that sell Invigorated Water products locally?

In the USA, we are available in many Walmart physical stores. Just check with your local Walmart to see if they carry our products in-store.

Does my Invigorated Water pitcher need to be refrigerated?

All our pitchers and countertops are fine to be refrigerated or left at room temperature.

Can I order replacement parts, or individual parts such as reservoirs, washers, lids, gaskets, seal rings, wooden bases or spigots?

We do not have replacement parts such as reservoirs, washers, gaskets, seal rings, rubber seals, lids, wooden bases or spigots for sale. However, we can provide metal spigots for your pH Recharge Glass free of charge if you reach out to our customer support team at [e-mail]. At Invigorated Water, we want our customers to have a positive experience with our products and our brand, so if you need any assistance with individual parts, please reach out to us at [e-mail] and we'll be happy to help.
 

Are Invigorated Water's pitchers and dispensers dishwasher friendly?

We don't suggest using a dishwasher for our pitchers and dispensers. Gentle hand washing is recommended.
 

Are Invigorated Water filters compatible with dispensers and filters from other brands?

No. With the exception of our Brita Compatible Filters which is compatible with Brita dispensers, all of our filters are desgined to be used with Invigorated Water dispensers and products only.

Why does my water have a metallic, bitter or strange taste?

There are a few possible reasons why your water may taste bitter, metallic or strange:

1. High mineral content: we are adding over 20 trace beneficial such as calcium, magnesium and zinc. Even if you've drank alkaline water before, our can have a different taste.
2. Your body is becoming accustomed to drinking alkaline water. After 2-3 weeks, the bitter/metallic taste should feel less noticeable.
3. Water source: if the source of water is from a metal pipe that has high levels of metal ions, it may have a metallic taste.
4. If the taste issue persists, the system may not be assembled properly. We recommended you refer to the product manual for instructions on proper assembly and maintenance of your system.

Is there any testing of your filters?

The materials used in our filters have been rigorously tested by authority bodies such as SGS and independent ISO 17025 labs. Further, note that our third party testing is not publicly available.

What do invigorated Water filters remove?

Our water filters contain Zeolite, and a number of other minerals. Zeolite is a 100% natural crystal that has been proven to effectively remove heavy metals, chlorine and fluoride from water. We have lab tested our Invigorated Water filters and the results show that the list of contaminants that they reduce are:Heavy metals; such as Aluminum, Arsenic, Cadmium, Chromium, Iron, Lead and SeleniumSalts; such as Chlorine, Nitrate, Fluoride and Sulfate.

The QR code that leads to an assembly video for my pH Recharge Glass dispenser is not working. What can I do?

If the QR code that leads to the ssembly video for your product is not working, please click on the link below to find the installation video:

https://invigoratedwater.com/pages/faq

How can I watch the assembly video for my dispenser?

Please reach out to our customer support team at [e-mail] , let us know the specific product you need aseembly instructions for, and we'll be happy to help.

Is the alkaline water from your filters safe for pets?

While some customers use the alkaline water from our filters for their pets, we cannot provide medical advice for pets so we recommend checking with your pet's veterinarian about adding mineralized alkaline water to their diet first.

Do Invigorated Water filters work with softened water?

Yes. Our filters work with softened water.